Description
With a hybrid PABX system you get the best of both worlds. This unique PABX system combines a traditional PABX telephone system and the latest VoIP technology. This is great for companies whose phone lines need to be up all the time. For instance, if your telephone service provider is down, you can use the IP based system and vice versa. A very reliable but often costly PABX system.
Features
Auto-attendant
An auto-attendant is a prerecorded “menu” system that can be used to direct callers to different departments or employees within your company.
Caller ID
This feature lets you see the name and number of the person calling you before you answer. You can also use this feature to display your company’s name and phone number when you call out.
Call Forwarding
Call Forwarding lets you forward your extension to a cell phone, regular telephone or another employee. When you leave the office, you can forward your extension and receive your calls anywhere.
Call Monitoring
Monitor calls for quality assurance or training purposes. For instance, with this feature a new sales person could monitor calls from more experienced staff in order to build sales skills.
Voicemail
Each employee in your organization gets their own mailbox and you can create mailboxes for specific departments or products. Each employee can record their own unavailable greeting and store up to 50 voicemail messages at a time.
Special On-Hold Music
From time to time, as a free (and fun) bonus to customers, Easy Office Phone enjoys offering seasonal or themed hold music channels.
No Busy Signals
Our Dedicated Lines plan provide you with unlimited calling capacity so that customers will never hear a busy signal. Rest assured your staff will be able to handle even an unexpectedly high volume of calls.
Multiple Phone Numbers
Our Hosted PBX allows you to have as many phone numbers as you like. Offer customers in specific regions a local number so that they can reach you without calling long-distance. Each number can have a unique greeting and call flow.
Free Calls between Staff
You can make free calls to other employees simply by dialing their extension. It does not matter where that employee is located – you will not have to pay long distance charges or incur any type of cost.
Direct Dial Numbers
Perfect for employees who wish to have customers reach them directly, without having to call the company’s main phone number. When someone calls this number they will be connected immediately or get voicemail if the employee is unavailable.
Day / Night Modes
Route calls differently based on day and/or time. For example, you can easily send calls to different hunt groups such as an after-hours sales team and a regular hour sales team.
Conference Calling
Connect staff or clients together so that you can hold team meetings or demonstrations. Our VoIP phones natively support up to three parties on a conference call.
Do Not Disturb
DND mode routes any calls to your extension to voicemail. This is a useful feature if you are busy meeting with a customer or co-worker and do not want to be interrupted.
